Refund policy

Managing expectations on perishable goods prevents customer friction later.

• Fresh Botanical Policy: Due to the perishable nature of live flora, we do not accept returns or offer refunds for change of mind once an arrangement has been crafted or delivered.

• Our Quality Guarantee: We pride ourselves on sourcing the freshest, premium botanicals daily. If your flowers arrive damaged or do not meet our studio standards, please contact us within 24 hours of delivery with a photograph of the arrangement. We will happily assess and provide a complimentary replacement or store credit.

• Non-Perishable Items: For Gift Hampers, unopened chocolates, or unused studio accessories, you may request a return within 14 days of receipt. Items must be in their original, unaltered packaging.